ACUVUE® returns policy
Johnson and Johnson Vision Care will accept returned products provided they meet the criteria outlined in our terms and conditions:
Returns made within 28 days of ordering:
Returns made over 28 days of ordering:
*Product groups for exchanges:
1 Day lenses:
Please note: J&J reserves the right to destroy or dispose of any returned items not meeting our criteria for returns
In the event that an ACUVUE® multipack is damaged in transit or an incorrect quantity or parameter is shipped to you, Johnson & Johnson Vision Care will facilitate an exchange and send a replacement. This exchange must be of the same ACUVUE® family.
To return products within 28 days of ordering, please use the ACUVUE® returns form. For returns after 28 days of ordering, please contact Customer services on telephone 800 30 275 or via email [email protected].
The reason for returning the product must be provided. The form can be obtained from customer services. Johnson & Johnson Vision Care will, upon receipt and inspection of the returned goods, issue a credit based on the original purchase price of the product.